Operations Manager
Summary of Role
The Operations Manger will work with our high profile clients, the Client Services Team and Central Operations team (based in New Zealand), to ensure the smooth and efficient running of all operational aspects of the business.
Description of Role
Your role is to be responsible for managing and ensuring that all the ‘moving parts’ of the VR Loyalty programmes and support structure are operating to the highest standard to enable the account management team to focus their attention on marketing and client services. As part of this role, the Operations Manager is to oversee the seamless flow of client data transactions, and their customer data between all parties who require access to it.
This role is especially crucial for successfully launching new loyalty programmes and projects throughout the UK, utilising the relevant global VR offices.
The role of the Operations Manager is to own the operational elements of the VR/Client relationship. Although not a 100% client facing role, the Operational Manager will be responsible for the following areas: terminal and programme operations, working with LSST team (in New Zealand) for IT and systems development, logistics, data processing, – that they are all completed to the highest level of quality, on time and within budget.
CV’s to be sent to Grant Johnstone at grant.johnstone@visibleresults.info
